Customer Success Manager, Western Canada

The role

The Customer Success Manager builds strategic partnerships with large customers to understand workflows and requirements. You will act as the main point of contact to provide best practices and help clients achieve operational goals using Axon products.

What you will do

• Build trusted partnerships with command staff, procurement, and training leads
• Facilitate executive business reviews
• Set partnership tone and develop customer relationships
• Translate deployment goals into success criteria
• Act as a liaison between Sales, Professional Services, Support, and the customer
• Flag early signs of friction, dissatisfaction, or resource gaps
• Develop understanding of Axon product line and ensure proper implementation
• Create success plans and document progress toward goals
• Track product adoption and drive usage insights
• Manage escalations and coordinate with internal teams

Required qualifications

• Bachelor's degree or equivalent work experience
• 5+ years working in a customer-facing role
• 3+ years working with Enterprise-level customers
• Strong project management skills
• Proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

Benefits

• Base pay
• Bonus
• Stock awards

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company works to address critical safety and justice issues.