Professional Services Manager I, Vehicle Intelligence

The role

You will lead and support fixed ALPR deployments by coordinating contractors and validating technical specifications. This post-sale, customer-facing role involves troubleshooting electrical systems and ensuring agency readiness.

What you will do

• Support ALPR deployments from pre-wire to full activation
• Conduct hands-on site validation and troubleshooting (110VAC and 12VDC)
• Interpret site drawings, power plans, and mounting guides
• Coordinate and execute field commissioning tests with the customer
• Serve as Axon's on-site lead during installs
• Work with contractors, AHJs, and utility providers
• Capture photos, logs, and field data
• Create accurate network diagrams and documentation
• Deliver timely, detailed project deployment reports
• Engage post-sale with technology decision makers and program managers

Required qualifications

• 2-4 years in field operations, systems deployment, or infrastructure installation
• Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling
• Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts
• Strong field coordination and contractor engagement skills
• Ability to train customer technical contacts and end users
• Proficiency with field management tools (e.g., Asana, Salesforce, Slack, Zoom)
• Associate's or Bachelor's degree in a technical field or equivalent experience
• Ability to work independently and as part of a team
• Willingness to travel nationwide and visit customers in person regularly
• Candidates must live within reasonable proximity to a major airport
• Valid U.S. driver's license
• Physical capability to stand, bend, stoop, and climb ladders for up to eight hours daily

Nice to have

• public safety, telecom, or utilities experience
• Military, law enforcement technology, transportation technology, or physical security industry experience

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Snacks in our offices

Before you apply

• Must be able to obtain and maintain CJIS Level 4 certification
• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue society's most critical safety and justice issues.