Professional Services Manager II, Vehicle Intelligence

Scottsdale, Arizona, United States. Posted 17 days ago

The role

You will lead and support fixed ALPR deployments across a national footprint. This involves coordinating contractors, validating technical specs, and troubleshooting site installs.

What you will do

Support ALPR deployments from pre-wire to full activation
Conduct hands-on site validation and troubleshooting (110VAC and 12VDC)
Interpret site drawings, power plans, and mounting guides
Coordinate and execute field commissioning tests with the customer
Serve as Axon's on-site lead during installs
Work with contractors, AHJs, and utility providers
Capture photos, logs, and field data
Create accurate network diagrams and documentation
Deliver timely, detailed project deployment reports
Train primary technical contacts and end users

Required qualifications

3-6 years in field operations, systems deployment, or infrastructure installation
Experience with electrical systems (110VAC and 12VDC), power troubleshooting, and structured cabling
Working knowledge of IP-based Ethernet networks, including LAN, WAN, and VPN concepts
Strong field coordination and contractor engagement skills
Ability to train customer technical contacts and end users
Proficiency with field management tools (e.g., Asana, Salesforce, Slack, Zoom)
Associate's or Bachelor's degree in a technical field or equivalent experience
Ability to work independently with minimal oversight
Willingness to travel nationwide and visit customers in person regularly
Must live within reasonable proximity to a major airport
Valid U.S. driver's license
Physical capability to stand, bend, stoop, and climb ladders for up to eight hours daily

Nice to have

public safety, telecom, or utilities experience
Military, law enforcement technology, transportation technology, or physical security industry experience

Benefits

Competitive salary
401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs
Snacks in our offices

Before you apply

Must be able to obtain and maintain CJIS Level 4 certification
Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue society's most critical safety and justice issues.