Customer Success Manager, Brazil

The role

The Senior Customer Success Manager builds strategic partnerships with large customers. You will manage relationships, drive product adoption, and act as a liaison between customers and internal teams to ensure operational goals are met.

What you will do

• Build trusted partnerships with command staff, procurement, and training leads
• Facilitate executive business reviews
• Set partnership tone and develop customer relationships
• Ensure customers understand timelines, delivery scope, and key contacts
• Translate deployment goals into success criteria
• Act as a liaison between Sales, Professional Services, Support, and the customer
• Flag early signs of friction, dissatisfaction, or resource gaps
• Develop understanding of Axon product line and ensure proper implementation
• Create success plans and document progress toward goals
• Track product adoption and drive usage insights

Required qualifications

• Bachelor's degree or equivalent work experience
• Portuguese/English bi-lingual
• 5+ years' working in a customer-facing role
• 3+ years working with Enterprise-level customers
• Strong project management skills
• Proven track record of leading process improvements within large organizations
• Previous experience tracking product adoption and customer engagement through data-analysis tools
• Self-motivated, team-oriented, responsible, and focused on exceeding customer expectations
• Exceptional organizational, presentation, and communication skills, both verbal and written
• Demonstrated ability to deal with change and excel in high-stress situations

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company pursues critical safety and justice issues through its products.