Axon

Regional Support Manager, Northern Europe

Amsterdam, North Holland, Netherlands. Posted 10 days ago

The role

You will drive customer success and technical adoption of Axon products and solutions for Public Safety and adjacent sectors. You will act as a technical expert and liaison to ensure successful technology use.

What you will do

  • Become a technical expert across the Axon ecosystem
  • Serve as a technical liaison between Axon, the customer, and strategic delivery partners
  • Follow-up on all requests submitted from customers
  • Work with the sales team to support existing customers
  • Manage tickets and RMA through the entire adoption life cycle
  • Coordinate and schedule regular calls with existing customers
  • Focus on customer loyalty
  • Suggest new and innovative ways for customers to succeed with Axon products
  • Facilitate integration with existing customer platforms
  • Installation and commissioning

Required qualifications

  • Fluent Dutch and English written and verbal communication skills
  • Tactically focused on managing customer success adoption
  • Mission driven mentality, highly motivated, with a drive to execute on tasks
  • Working knowledge of enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting
  • Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration
  • Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts
  • Working knowledge of integration patterns, system interoperability, and enterprise application ecosystems
  • Technical troubleshooting across software, networking, configuration, and infrastructure domains
  • Ability to legally live in territory
  • Ability to travel to other countries as required
  • Ability to work with all levels in an organization effectively and build strong partnerships
  • Proficiency in MS Office, CRM, and collaboration tools like Salesforce and Trello

Before you apply

  • May require legal eligibility to work in a firearms environment
  • Must personally obtain work and travel visas if required for travel to other countries

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue society's most critical safety and justice issues.

Regional Support Manager, Northern Europe at Axon | JobZoey