Field Deployment Engineer, Northern Europe

The role

You will drive customer success and technical adoption of Axon products and solutions for Public Safety and adjacent sectors. You will act as a technical expert and liaison to ensure successful technology use.

What you will do

• Become a technical expert across the Axon ecosystem
• Serve as a technical liaison between Axon, the customer, and strategic delivery partners
• Follow-up on all requests submitted from customers
• Work with the sales team to support existing customers
• Manage tickets and RMA through the entire adoption life cycle
• Coordinate and schedule regular calls with existing customers
• Focus on customer loyalty
• Suggest new and innovative ways for customers to succeed with Axon products
• Facilitate integration with existing customer platforms
• Installation and commissioning

Required qualifications

• Fluent Dutch and English written and verbal communication skills
• Tactically focused on managing customer success adoption
• Mission driven mentality, highly motivated, with a drive to execute on tasks
• Working knowledge of enterprise networking including TCP/IP, routing, switching, DNS, DHCP, VPNs, firewalls, and connectivity troubleshooting
• Working knowledge of SaaS platforms, cloud applications, APIs, identity management, authentication, and enterprise software administration
• Working knowledge of Windows environments, Active Directory / Entra ID, and enterprise endpoint management concepts
• Working knowledge of integration patterns, system interoperability, and enterprise application ecosystems
• Technical troubleshooting across software, networking, configuration, and infrastructure domains
• Ability to legally live in territory
• Ability to travel to other countries as required
• Ability to work with all levels in an organization effectively and build strong partnerships
• Proficiency in MS Office, CRM, and collaboration tools like Salesforce and Trello

Before you apply

• May require you to personally obtain work and travel visas
• Some roles may require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They pursue society's most critical safety and justice issues.