Senior Director of Domestic Order Management

The role

The Senior Director of Order Management leads the Domestic Order Management function, including Order Processing and Order Validation teams. This leader drives automation and AI-enabled initiatives to improve the Order-to-Cash process and customer experience.

What you will do

• Own all aspects of Domestic Order Management, including Order Processing and Order Validation
• Manage implementation and compliance with booking policies
• Lead a team of Order Processing and Order Validation professionals
• Own the Order Management process improvement and technology roadmap
• Assume ownership of AI, automation, and intelligent document-processing initiatives
• Partner with IT, Systems, Finance, and Sales to design automated workflows
• Establish measurable success criteria for automation initiatives
• Maintain human review and internal controls as automation is incorporated
• Review and approve sales orders for transmission to ERP and downstream systems
• Partner with Billing leadership to improve the handoff and reduce exceptions

Required qualifications

• 10+ years of experience in Order Management, Revenue Operations, Commercial Operations, or related Order-to-Cash functions
• 5+ years of people management experience, including leadership of globally distributed teams
• Experience serving as a process owner for Order Management, sales orders, or broader Order-to-Cash processes
• Demonstrated experience leading complex process transformation initiatives
• Experience applying AI, intelligent document processing, OCR, workflow automation, or similar technologies
• Strong understanding of Sarbanes-Oxley requirements and experience owning or operating key internal controls
• Experience implementing and governing commercial or booking policies
• Advanced experience with Salesforce, ERP platforms, and integrated financial and operational systems
• Demonstrated experience reviewing complex customer contracts, including State and Local and/or Federal government transactions
• Experience working in Hardware, Software, and Software-as-a-Service (SaaS) business models
• Bachelor’s degree in Business Administration, Accounting, Finance, Operations, or a related field

Nice to have

• Billing Operations experience is strongly preferred
• Experience with Billing Operations, including invoice readiness, billing accuracy, exception management, or customer-specific billing requirements is strongly preferred
• Knowledge of ASC 606 revenue recognition preferred

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• Employee Resource Groups (ERGs)
• Snacks in offices

Before you apply

• Some roles may also require legal eligibility to work in a firearms environment

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. The company pursues critical safety and justice issues through its products and workforce.