AfroTech 2026 Senior Technical Support Representative

The role

The Technical Support Representative provides technical support to Axon customers through email and phones. This role involves troubleshooting hardware and software issues and meeting performance goals.

What you will do

• Troubleshoot and resolve technical issues related to product knowledge, networking, training, software, and damaged devices
• Build and maintain subject matter expertise of all Axon products, solutions, and policies
• Assist customers utilizing problem solving skills and customer empathy
• Report bugs and trends to stakeholders
• Process performance improvement suggestions to manager

Required qualifications

• 1+ years technical support experience in supporting software, hardware, web-based solutions, or e-commerce platforms
• Excellent verbal and written communication skills
• Passion for helping people and solving problems
• Proficient with Windows operating systems, mobile devices and cloud-based solutions
• Strong analytical/troubleshooting skills
• Proficiency with Microsoft Office
• Ability to articulate at a technical level appropriate to the circumstance
• Self-driven, ability to work independently and actively seeks out team needs and solution
• Must pass a Criminal Justice Information Services (CJIS) background check and maintain confidential and highly sensitive information

Nice to have

• Bachelor’s Degree preferred or equivalent work experience
• fluency in multiple languages a plus

Benefits

• Competitive salary
• 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs

Before you apply

• This opportunity is reserved for registered 2026 AfroTech attendees
• You must be attending AfroTech 2026 to apply through this posting
• Must pass a Criminal Justice Information Services (CJIS) background check

About the company

Axon is on a mission to Protect Life using an ecosystem of devices and cloud software. They seek to solve critical safety and justice issues.