Client Relationship Manager (Korean)

The role

The Client Relationship Manager will support the Korea market by managing direct Korean clients and assisting KAMs with client servicing, onboarding, and operational coordination. The role focuses on improving client engagement, activation, and retention.

What you will do

• Manage and follow up with direct Korean clients under the KAM structure.
• Assist KAMs with day-to-day client servicing and account-related follow ups.
• Support KAMs in managing client and partner-related administrative tasks.
• Coordinate with internal teams to provide support to clients and partners.
• Monitor direct client activity to identify opportunities for activation, reactivation, or retention.
• Support the execution of Korea market campaigns and client engagement initiatives.
• Maintain accurate records of client follow-ups, requests, and issues.
• Assist with preparing client and market updates and operational feedback.
• Ensure interactions are handled in accordance with Axi's policies and regulatory standards.
• Escalate client complaints, risk concerns, or compliance matters to relevant teams.

Required qualifications

• Native Korean with strong spoken and written English.
• Strong experience in customer service, client relationship management, brokerage operations, account management, or a similar client-facing function.
• Hands-on knowledge and experience with financial markets and trading, particularly Forex, CFDs, leveraged products, commodities, indices, or other retail trading products.
• Strong understanding of the Korean retail brokerage market.
• Senior, proactive and independent.
• Highly organised and detail-oriented.

Nice to have

• Experience working with Korean brokerage clients, IBs, trading platforms or FX/CFD brokers

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Malaysia.
• Axi Malaysia employees will be officially working under TDCX Malaysia.

About the company

Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The business is a multifaceted brokerage with offices in six regions.