Client Success Specialist - Arabic

The role

The Client Success Specialist represents Axi within the Client Success function to contribute to client outcomes, retention, and long-term value. You will deliver multi-channel support to various client segments and collaborate with internal stakeholders to resolve issues.

What you will do

• Deliver high-quality, multi-channel support to clients.
• Tailor support in line with defined client segments.
• Support client retention by providing accurate guidance and practical insights.
• Identify, assess and share relevant trends and observations with internal teams.
• Collaborate with internal stakeholders across departments.
• Apply a solution-oriented approach to identify root causes.
• Adhere to CX Charter, internal policies, procedures, quality standards, and regulatory requirements.
• Handle escalations professionally with clear communication and documentation.
• Conduct layer-1 trade investigations and validations.
• Escalate complex matters to senior managers or relevant stakeholders.

Required qualifications

• Proven experience in a customer service role.
• Native or near-native Arabic, written and spoken.
• Strong English communication skills, written and spoken.
• Strong problem-solving abilities.
• Keen attention to detail.
• Ability to work well in a team environment.
• Ability to multitask and prioritize workload in a fast-paced environment.
• Self-driven and proactive mindset.

Nice to have

• Experience within fintech industry

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• 5 paid study leave days per year.
• 1 paid volunteer day per year.
• Health Insurance.

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Cyprus.
• Talent Acquisition Interview (60 minutes)
• Take Home Assessment (1 day)
• Hiring Manager Interview (1 hour)
• Head of Department Interview (30 minutes)

About the company

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The business is a multifaceted brokerage with offices in six regions.