Application Services Lead

The role

The Application Services Lead manages a team of Application Services Engineers to oversee the delivery, support, and continuous improvement of business-critical applications. This role ensures application reliability, performance, and scalability across a global, high-availability environment.

What you will do

• Oversee end-to-end delivery and support of business-critical applications.
• Ensure effective shift handovers across global time zones for a 24/7 operational model.
• Lead, mentor, and develop the Application Services team.
• Allocate resources to meet service delivery and project demands.
• Ensure applications are maintained, patched, upgraded, and operating efficiently.
• Manage and support integrations between applications and internal/external systems.
• Oversee incident management, including resolution of issues, service requests, and escalations.
• Define and manage SLAs and KPIs related to application availability, performance, and user satisfaction.
• Drive automation, enhancements, and optimisation initiatives.
• Ensure applications meet security, compliance, and data governance standards.

Required qualifications

• Proven experience in an Application Support / Application Services leadership role supporting business-critical systems.
• Strong background in incident management, service delivery, and operational support within high-availability environments.
• Experience managing and mentoring technical support or application services teams.
• Solid understanding of application lifecycle management, including patching, upgrades, and integrations.
• Experience working with cloud platforms (AWS, Azure, or similar) and modern application architectures.
• Familiarity with monitoring and observability tools (e.g., Datadog, Zabbix, or similar).
• Strong understanding of SLAs, KPIs, and IT Service Management frameworks.
• Ability to manage multiple priorities in a fast-paced, global environment.
• Excellent communication and stakeholder management skills.
• A proactive mindset with a focus on continuous improvement and operational excellence.

Nice to have

• Experience with Kubernetes, CI/CD, and DevOps practices.
• ITIL preferred

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Private Health insurance for employees.
• 21 days of annual leave per year.
• Additional study, volunteer and sick leave.
• Team-building experiences and corporate parties.

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Cyprus.
• Talent Acquisition Interview (45 minutes)
• Hiring Team Interview (60 minutes)
• Final Interview (30 minutes)

About the company

Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The business is a multifaceted brokerage with offices in six regions.