Service Desk Engineer

The role

You will own the end-to-end technology experience for Axi users in the Philippines. This includes managing hardware, software, network systems, and office infrastructure.

What you will do

• Own first and second-level incident resolution across hardware, software, and network systems.
• Manage device provisioning, configuration, and lifecycle for Windows and macOS endpoints.
• Maintain and administer Active Directory and Microsoft 365 environments.
• Keep office infrastructure operational including networks, telephone systems, laptops, and peripherals.
• Execute system changes and upgrades in collaboration with the Technology Operations team.
• Build and maintain technical documentation including standards, runbooks, and troubleshooting guides.
• Manage vendor relationships for IT hardware and software procurement.
• Serve as part of the 24/7 SOC rotation handling security-related incidents.

Required qualifications

• 5+ years of experience in a service desk or IT support role within a global organisation, fintech, or large enterprise environment.
• Proven ability to administer and troubleshoot Windows and macOS environments across a distributed user base.
• Hands-on experience with Microsoft Defender, Microsoft 365 Suite, Active Directory, and Intune.
• Demonstrated experience managing user lifecycle processes at scale.
• Solid working knowledge of ITIL practices and ticketing systems.
• Experience with phone system management and end-user hardware procurement and asset tracking.
• Composed under pressure.
• Methodical in documentation and follow-through.

Nice to have

• Exposure to Security Operations Centre (SOC) workflows
• Familiarity with Jamf for macOS device management
• Experience administering VPN solutions

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training & certifications and soft skills development.
• Health and life insurance for employees along with 2 dependents.
• Generous time off, including 20 days of annual leave per year (incremental leave up to 25 days) and paid sick leave.
• Team-building experiences and corporate parties.

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Philippines.
• Axi Philippines employees will be officially working under Satellite Office Philippines.

About the company

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The Philippines team is the operational backbone for a globally distributed workforce.