Client Success Specialist (Korean)

The role

You will own the full client journey for Korean-speaking traders. This includes resolving inquiries via live chat, email, and outbound calls.

What you will do

• Own end-to-end resolution of inquiries from Korean-speaking clients across live chat, email, and outbound calls.
• Manage account-related and trading-related requests from intake to close.
• Build lasting client relationships by diagnosing needs and providing guidance.
• Investigate client concerns including layer-1 trade validations.
• Identify recurring patterns in client inquiries to influence service improvements.
• Handle escalations with full documentation and clear communication.
• Apply the CX Charter, internal policies, and regulatory requirements.
• Undertake additional responsibilities as assigned.

Required qualifications

• Native Korean, written and spoken.
• Strong English communication skills across both written and verbal channels.
• Hands-on experience handling live chat, email, and phone support.
• Experience using a CRM platform to track and manage cases.
• Ability to manage multiple open cases simultaneously.
• Detail-oriented and solution-driven.
• Proactive and composed under pressure.

Nice to have

• 1-3 years of experience in customer service, client success, or support operations experience in financial services or fintech.
• Familiarity with MT4/MT5 trading platforms and a working understanding of forex or CFD products.
• Experience in retail or fintech environments outside of formal financial services.

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Malaysia.
• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Final Interview (60 minutes)

About the company

Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The business is a multifaceted brokerage with offices in six regions.