Client & Partner Solutions Specialist

The role

This role supports the Client & Partner Solutions team in delivering client-focused services. You will manage partner requests, handle escalations, and maintain relationships with clients and partners.

What you will do

• Provide personalized service to clients and partners to support long-term engagement.
• Manage partner requests related to payments, onboarding, offboarding, and technical support.
• Serve as a point of escalation for complex cases.
• Navigate portals, platforms, software, and tools at an advanced level.
• Communicate outcomes and solutions to clients, partners, and internal stakeholders.
• Adhere to SOPs, internal policies, and compliance requirements.
• Meet individual performance targets and KPIs.
• Identify and report issues affecting internal and external operational processes.
• Detect potential risks within client and partner operations and escalate them.
• Contribute to initiatives focused on improving client and partner experience.

Required qualifications

• Strong written and verbal English communication skills.
• Customer service and client relationship management experience.
• Experience handling complex cases and escalations.
• Proactive and solution-oriented mindset.
• Experience with FX/CFD trading platforms with familiarity in MT4/MT5.
• Experience supporting clients via email and live chat.
• Experience managing partners, Introducing Brokers (IBs), and other stakeholders.

Benefits

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance
• Quarterly allowance benefit giving flexibility to choose how to support your health and lifestyle

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Malaysia.
• Talent Acquisition Interview (45 minutes)
• Take Home Assessment (1 day)
• Hiring Manager Interview (60 minutes)
• Final Interview (60 minutes)

About the company

Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. The business is a multifaceted brokerage with offices in six regions.