Client & Partner Solutions Manager

The role

You will lead a global team responsible for delivering a premium experience to VIP clients and partners. You will execute the Client & Partner Solutions strategy, manage performance metrics, and use client insights to influence product and service development.

What you will do

• Lead and execute Axi’s global Client & Partner Solutions strategy and operating model.
• Deliver a premium, consistent experience for VIP clients and partners.
• Act as the senior escalation point for complex or sensitive matters.
• Own key performance measures including CSAT, response times, and retention.
• Build a structured voice-of-client and voice-of-partner feedback loop.
• Partner with Trading, Compliance, Risk, Settlements, Sales/Partnerships and Product teams.
• Maintain a single global set of SOPs, knowledge base content and service level agreements.
• Analyse performance data, service trends and feedback.
• Work with Technology and Operations to improve CRM, ticketing and automation tools.
• Lead, coach and develop a high-performing global team.

Required qualifications

• Proven experience leading a client service, partner support, customer operations or similar team.
• Experience managing VIP or high-value clients and partners.
• Experience leading teams across multiple regions and time zones.
• Strong people leadership experience with the ability to coach, develop and manage performance.
• Comfortable working in a fast-paced, commercially focused environment.
• Strong analytical mindset with the ability to turn operational data and customer feedback into actionable improvements.
• Excellent stakeholder management skills.
• Strong understanding of service metrics, operational performance and continuous improvement.
• Able to balance client experience, operational efficiency and commercial outcomes.
• Strong communication, judgement and problem-solving skills.

Nice to have

• Experience within financial services, fintech, online trading or another regulated environment.
• Experience supporting both direct clients and business partners, such as Introducing Brokers or affiliates.
• Experience working closely with Product, Trading or operational teams to drive service and product improvements.

Benefits

• Competitive total rewards package.
• Extensive learning opportunities, including professional certifications and continuous development.
• 21 days of annual leave per year.
• Public holidays as declared by the local government.
• Comprehensive health insurance coverage.

Before you apply

• Candidates must have the appropriate rights and documentation for employment in Cyprus.
• Selection process includes a Talent Acquisition Interview, Hiring Manager Interview, and Final Interview.

About the company

Axi is a global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread Betting. It is a technology-led brokerage focused on delivering a trading experience for clients and partners.