Patient Coordinator

The role

The Patient Coordinator provides support services through logistical and administrative duties. This person coordinates recruitment, scheduling, travel, and admission for research study participants.

What you will do

• Coordinate recruitment, scheduling, travel, and admission of research study participants.
• Plan simple and complex travel, lodging, and transportation arrangements for patients.
• Act as a point of contact between physicians, nursing, NIH staff, contractors, and patients.
• Collect, scan, and upload outside medical documentation into electronic medical records.
• Maintain patient files, medical records, and patient family contacts.
• Enter and update clinic and physician appointment availability into the central calendar.
• Provide appointment and travel information to patients.
• Respond to patient emails and phone calls.
• Mentor and coach patient coordinators.
• Develop training materials and programs to improve coordination processes.

Required qualifications

• Bachelor’s degree in Life Sciences or other related discipline.
• MS Office Suite.
• Communicate clearly and concisely, both orally and in writing.
• Strong customer service focus.
• Knowledge of clinical protocols and medical terminology.
• Strong organizations skills with the ability to successfully manage competing priorities.
• Resourcefulness in problem solving.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Ability to efficiently compose correspondence, prepare reports from raw data, design, set up and maintain the electronic and paper filing system.
• Experience scheduling patient appointments and/or travel arrangements and maintaining patient records as it relates to patient care arrangements.

Benefits

• 100% Medical, Dental & Vision Coverage for Employees
• Paid Time Off and Paid Holidays
• 401K match up to 5%
• Educational Benefits for Career Growth
• Employee Referral Bonus
• Healthcare (FSA)
• Parking Reimbursement Account (PRK)
• Dependent Care Assistant Program (DCAP)
• Transportation Reimbursement Account (TRN)

About the company

Axle is a bioscience and information technology company that offers advancements in translational research, biomedical informatics, and data science applications. They work with top research organizations including multiple institutes at the National Institutes of Health (NIH).