Client Service Specialist II - Sports and Subscriptions

The role

This role provides front-line service and support for clients in the Sports and Subscriptions division. You will act as a relationship manager and tech support to advise and advocate for ticketing venue partners.

What you will do

• Work with client Box Office/Ticketing managers to understand unique challenges.
• Develop expertise on all products and services.
• Respond to support and service requests from client/venue.
• Facilitate the sharing of best practices and advice on event and promotion configuration.
• Track and report all client interactions.
• Troubleshoot and resolve or escalate technical support issues.
• Assist with event and promotion configuration for full-service clients.

Required qualifications

• High School Diploma or its equivalency
• 2-4 years Live event ticketing and event programming experience
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Proven ability to quickly master new end-user software applications
• Demonstrated written and verbal communication skills
• Ability to provide service in a fast-paced, high-pressure environment
• Ability to successfully handle multiple priorities and complete tasks in a timely manner

Nice to have

• BA/BS Degree

Benefits

• medical, dental and vision insurance
• paid holidays, vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings
• training and education reimbursement

Before you apply

• Employer does not offer work visa sponsorship for this position

About the company

AXS connects fans with artists and teams by selling millions of tickets to events. It is a subsidiary of AEG.