Sr Product Manager, Resale Platform Experience

The role

The Senior Product Manager will own the end-to-end strategy and execution of the Resale platform. This role manages the core marketplace engine including resale listings, inventory, pricing services, and API integrations.

What you will do

• Define product vision, roadmap, and priorities for the core Resale platform engine.
• Establish platform priorities for scalability, reliability, and marketplace growth.
• Own platform capabilities delivered through APIs, data contracts, and backend systems.
• Lead systems and domain modeling for resale entities like events, venues, and transactions.
• Drive sprint planning, backlog refinement, and technical requirements for Engineering.
• Partner with Engineering and Architecture to define API standards and reliability goals.
• Drive product decisions using marketplace metrics and platform telemetry.
• Manage capacity planning and delivery sequencing with onshore and offshore teams.
• Partner with the Partner Experience team for external partner and developer adoption.
• Identify and prioritize improvements to reduce technical debt and integration friction.

Required qualifications

• 5+ years of Product Management experience delivering complex software products in Agile environments.
• Success owning technical products, platforms, APIs, SDKs, integrations, or enterprise software solutions.
• Experience partnering with engineering teams to deliver platform or infrastructure-adjacent products.
• Experience supporting mission-critical workflows requiring reliability, scalability, and performance.
• Familiarity with event-driven architectures, distributed systems, and operational telemetry.
• Ability to navigate complex ecosystems spanning modern platforms and legacy systems.
• Strong analytical and problem-solving skills.
• Ability to balance customer needs, business objectives, and technical constraints.
• Excellent communication and stakeholder management skills.
• Systems thinker with a platform-oriented mindset.
• Bachelor's degree or equivalent practical experience.

Nice to have

• Background building platform products for external partners through APIs, SDKs, or developer ecosystems.
• Track record of modernizing legacy operational systems.
• Familiarity with software-plus-hardware ecosystems.
• Understanding of service reliability, operational readiness, and incident management.
• Ability to design configurable platform capabilities for regional variation.
• Exposure to complex global organizations and products serving international markets.
• Domain expertise in live entertainment, ticketing, venue operations, access control, identity, payments, transportation, hospitality, or logistics.

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan with 3% employer match
• flexible spending and health savings account options
• wellness offerings
• training and education reimbursement
• Employee Resource Groups (ERGs)
• volunteer opportunities and community engagement programs

Before you apply

• Employer does not offer work visa sponsorship for this position.

About the company

AXS connects fans with the artists and teams they love by selling millions of tickets to thousands of events. Headquartered in Downtown Los Angeles, AXS is a subsidiary of AEG.