Client Services Supervisor - Arenas and Stadiums

The role

This person will provide front-line service and support for clients at box offices nationwide. The role acts as a relationship manager and tech support to advise, assist, and advocate for ticketing venue partners.

What you will do

• Assist with event and promotion configuration for full-service clients.
• Facilitate the sharing of best practices regarding event and promotion configuration.
• Work as a partner with Ticketing Services Managers to understand venue challenges.
• Act as an expert on all products and services.
• Respond to support and services requests from client/venue.
• Troubleshoot and resolve or escalate technical support issues.
• Track and report all client interactions.
• Monitor incoming support requests and assign tasks to staff.
• Provide assistance to Junior Client Services staff.
• Lead, mentor, and coach a team.

Required qualifications

• High School Diploma or its equivalency
• 4-6 years Working in live event ticketing and event programming experience
• Problem-solving and decision-making skills in a high-pressure environment
• Ability to balance day-to-day and multitask across multiple clients
• Committed to collaboration and teamwork
• Proficiency with Microsoft Office including Word, Excel, and Outlook
• Ability to lead mentor, and coach a team

Nice to have

• BA/BS Degree

Benefits

• medical, dental and vision insurance
• paid holidays
• vacation and sick time
• company paid basic life insurance
• voluntary life insurance
• parental leave
• 401k Plan (with a current employer match of 3%)
• flexible spending and health savings account options
• wellness offerings
• training and education reimbursement

About the company

AXS connects fans with the artists and teams they love. It is a subsidiary of AEG that sells millions of tickets to thousands of events at iconic venues in the world.