Associate Director, Patient Services (HUB Operations)

The role

This person will lead the establishment and growth of a new Patient Services Hub. They will develop, implement, and oversee Hub operations to ensure patient access to therapies and support services.

What you will do

• Support the design, development, and implementation of the Patient Services Hub.
• Develop strategies to enhance patient and provider experience.
• Ensure compliance with regulatory requirements and HIPAA regulations.
• Act as the primary point of contact for the HUB administrator and operations.
• Develop and monitor key performance metrics to assess program effectiveness.
• Analyze program processes to improve efficiency and reduce costs.
• Plan and execute training programs for Hub staff and internal teams.
• Monitor and analyze Hub performance data and implement corrective actions.
• Collaborate with Field Reimbursement Managers and Market Access leadership.
• Respond to and resolve complex escalated issues.

Required qualifications

• Bachelor’s Degree
• 7+ years of experience in Patient Service HUB management within the biotech industry
• Experience in leading patient support (HUB) programs
• Experience leading complex product launches within the patient support space
• Experience in managing complex and dynamic projects, programs, and teams
• Analytical mindset and experience directing and managing activities critical to home office and field sales
• Strong understanding of industry trends in the pharmaceutical patient services landscape
• Problem-solving mindset with a lean-forward approach and ability to think critically
• Ability to work on site Monday, Tuesday & Thursday

Nice to have

• Previous product launch experience, preferably in the CNS space

Benefits

• Annual bonus
• Significant equity
• Generous benefits package

About the company

Axsome Therapeutics is a biopharmaceutical company leading a new era in the treatment of central nervous system (CNS) conditions. Their neuroscience portfolio includes FDA-approved treatments for major depressive disorder, excessive daytime sleepiness, and migraine.