Sr. Instructional Designer, Paid Programs

The role

The Sr. Instructional Designer, Paid Programs defines and owns premium HR education programs including certifications, cohorts, and workshops. This role architects learning experiences, facilitates customer-facing sessions, and uses AI to redesign program workflows and delivery.

What you will do

• Define and own the premium and paid HR education portfolio end-to-end.
• Shape the topic roadmap and SME strategy across HR practice areas and AI capability.
• Lead major education programs and flagship learning experiences.
• Define the learning approach for assigned complex topic areas and product areas.
• Lead cross-functional delivery for flagship programs.
• Design the call-to-action and conversion approach for education experiences.
• Create reusable templates, playbooks, and best practices.
• Mentor Specialist I/II team members through feedback, reviews, co-facilitation, and coaching.
• Design multi-layered learning experiences that drive behavior change.
• Build and direct the SME model.

Required qualifications

• 5+ years of experience in customer education, enablement, instructional design, or digital learning (or equivalent practical experience), including material ownership of revenue-generating education.
• Expert-level facilitation skills with real-time adaptation and strong customer-facing presence.
• Advanced instructional design and adult learning expertise.
• Depth or demonstrated ability to build depth in HR practice areas such as compliance and performance management, plus fluency in AI capability and AI workforce strategy topics.
• High applied AI fluency with a demonstrated ability to redesign programs, workflows, and delivery models using AI.
• Commercial and GTM partnership understanding.
• Strong systems thinking, synthesis, and narrative clarity.
• Demonstrated ability to mentor others through feedback, coaching, and standards-setting.
• Bachelor's degree or equivalent practical experience required.

Nice to have

• Experience designing lifecycle-triggered learning and in-product education experiences.
• Experience with learning analytics, experimentation frameworks, and connecting education outcomes to adoption metrics.
• Experience creating reusable playbooks/standards that scale quality across a team.
• Experience designing or owning certification or credentialing programs.
• Experience in HR, HR technology, people consulting, talent development, or workforce transformation.
• Experience with responsible AI, organizational AI adoption, change management, or AI governance.
• Experience in SaaS or another fast-moving, customer-facing technology environment.

Benefits

• Comprehensive health, life, and disability insurance
• 4 weeks of vacation
• 12 company holidays
• Parental leave
• Volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

Before you apply

• Employment is contingent on passing both a background and credit check.

About the company

BambooHR is a people intelligence platform that transforms HR. They are a market leader driving innovation through thoughtful, sustainable growth.