Executive Assistant to the Chief Customer Experience Officer

The role

The Executive Assistant serves as a strategic partner to the Chief Customer Experience Officer. This person will manage executive priorities, develop presentations, use AI tools for customer intelligence, and support business and financial operations.

What you will do

• Serve as a trusted partner to the Chief Customer Experience Officer
• Develop understanding of company strategy, customer journey, and key metrics
• Prioritize executive time based on customer and business impact
• Partner on Board, Executive Team, QBR, and annual planning presentations
• Synthesize complex information into clear narratives
• Create executive summaries, slide headlines, and briefing documents
• Use AI tools to improve the quality and speed of executive work
• Synthesize customer feedback and data to identify themes
• Support budget reviews and financial discussions
• Manage complex calendar and coordinate executive travel

Required qualifications

• Significant experience supporting a C-suite executive or senior business leader in a fast-paced organization
• Exceptional judgment, discretion, organization, and attention to detail
• Strong business acumen and ability to understand customer strategy, financial information, and performance metrics
• Demonstrated experience developing or improving executive-level presentations and communications
• Confidence using AI tools to synthesize information and improve workflows
• Advanced proficiency with Google Workspace or Microsoft Office
• Excellent written and verbal communication skills
• Proactive mindset with a track record of solving problems independently
• Ability to manage competing priorities with calm, flexibility, and professionalism

Nice to have

• Curiosity about AI and emerging technology

Benefits

• Comprehensive health, life, and disability insurance
• 4 weeks of vacation
• 12 company holidays
• Parental leave
• Volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

Before you apply

• Employment is contingent on passing both a background and credit check

About the company

BambooHR is building a people intelligence platform to transform HR. They are a market leader focused on sustainable growth and a supportive, values-driven culture.