Consultant - Senior Manager, Water

The role

Consultants to Senior Managers will support Water Retail and Customer Value and Affordability teams. You will help clients understand customers, lead strategic transformation programmes, and provide data-driven insights to improve billing, debt, and revenue outcomes.

What you will do

• Help clients understand customers holistically.
• Work on major strategic transformation programmes to improve customer, debt, billing and revenue outcomes.
• Support or lead benchmarking and performance reviews.
• Take a leading role in customer and operational transformation programmes.
• Develop and apply analytical insight including segmentation, forecasting and KPI reporting.
• Work alongside technology and system change.
• Contribute to business development including proposals and thought leadership.
• Own defined analysis and deliverables as a Consultant.
• Own end-to-end workstreams and manage day-to-day client delivery as a Senior Consultant.
• Lead workstreams or engagements, manage teams, and manage client relationships as a Manager or Senior Manager.

Required qualifications

• Experience working in customer value, debt, billing, revenue assurance or affordability within water retail operations.
• Experience supporting or delivering billing or revenue improvement initiatives.
• Experience using data and analysis to diagnose problems and support decisions.
• Experience delivering process improvement or operating model work in customer or revenue-focused functions.
• Experience working with stakeholders across operations, finance, digital and data teams.
• Experience producing clear, structured client-facing outputs including analysis, slides or written recommendations.

Nice to have

• Contributed to or led parts of customer or operational transformation programmes.
• Experience working alongside billing, customer relationship management or collections system change.
• Contributed to proposals, pitches or internal proposition development.
• Experience developing others through informal coaching, review or line management.

Benefits

• 5 weeks of annual leave.
• 5-Year Recharge benefit of 2 weeks of paid leave after 5 years continuous service.
• Hybrid working policy.
• Flexibility around taking unpaid leave.
• 3 Corporate Responsibility Days per year.
• Annual People Fund to support and manage wellbeing.
• Participation in the Baringa Group Profit Share Scheme.

About the company

Baringa is a global consulting firm that partners with leaders to drive change and create value. The firm has over 2,000 people across the UK, Europe, North America, Asia and Australia.