Baringa
Senior Consultant - CRM Platforms
Sofia, Bulgaria. Posted a month ago
The role
You will design and deliver complex CRM transformations to enhance customer engagement. You will collaborate with clients on customer experience strategies and guide the design of CRM solutions.
What you will do
- Collaborate with clients to shape customer experience strategies.
- Facilitate workshops using visualisations and prototypes.
- Help clients define technology and customer experience roadmaps.
- Guide the design and delivery of CRM solutions.
- Provide insights on CRM platform capabilities like Salesforce, Microsoft Dynamics, or ServiceNow.
- Act as a Product Owner or Functional Consultant.
- Advise on advanced functionalities such as AI, data-driven insights, and sales automation.
- Support the growth of the Platforms team in Bulgaria.
- Take part in business development activities.
- Mentor junior consultants.
Required qualifications
- CRM expertise with consulting or project/transformation based experience.
- Experience in initiating, designing and delivering CRM implementation projects with platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
- Understanding of how CRM platforms drive digital transformation and business modernisation.
- Functional expertise across Sales, Service, Marketing, and data-driven capabilities such as AI and analytics.
- Leadership, communication, and teamwork skills.
- Ability to work across diverse teams and stakeholders.
- Fluency in English.
Nice to have
- Additional languages
- Prior international consulting experience
- Exposure to global companies
Benefits
- 5 weeks of annual leave
- 5-Year Recharge benefit of 2 additional weeks of paid leave after 5 years continuous service
- Hybrid working policy
- Flexibility around taking unpaid leave
- 3 Corporate Responsibility Days per year
- Annual People Fund to support wellbeing
- Profit Share Scheme
About the company
Baringa is a global consulting firm that partners with leaders to drive change and create value. The firm works across various industries including energy, financial services, and technology.