Baringa
Manager - CRM Platforms Consulting
Sofia, Bulgaria. Posted a month ago
The role
You will help clients design and deliver complex CRM transformations to enhance customer engagement. You will collaborate on customer experience strategies, lead projects as a Product Owner or Functional Consultant, and advise on CRM platform capabilities.
What you will do
- Collaborate with clients to shape customer experience strategies.
- Facilitate workshops using visualisations and prototypes.
- Help clients define technology and customer experience roadmaps.
- Guide the design and delivery of CRM solutions.
- Provide insights on CRM platform capabilities like Salesforce, Microsoft Dynamics, or ServiceNow.
- Lead projects as a Product Owner or Functional Consultant.
- Advise on advanced functionalities such as AI, data-driven insights, and sales automation.
- Contribute to the growth of the Platforms team in Bulgaria.
- Take part in business development activities.
- Mentor junior consultants.
Required qualifications
- CRM expertise with consulting or project/transformation based experience.
- Experience in initiating, designing and delivering CRM implementation projects with platforms such as Salesforce, Microsoft Dynamics, or ServiceNow.
- Understanding of how CRM platforms drive digital transformation and business modernisation.
- Functional expertise across Sales, Service, Marketing, and data-driven capabilities such as AI and analytics.
- Excellent leadership, communication, and teamwork skills.
- Fluency in English.
Nice to have
- Additional languages
- Prior international consulting experience
- Exposure to global companies
Benefits
- 5 weeks of annual leave
- 5-Year Recharge benefit: 2 weeks of additional paid leave after 5 years continuous service
- Hybrid working policy
- Flexibility around taking unpaid leave
- 3 Corporate Responsibility Days per year
- Annual People Fund to support wellbeing
- Profit Share Scheme
About the company
Baringa is a global consulting firm that partners with leaders to drive change and create value. The firm works across various industries including energy, financial services, and technology.