Billing Team Lead

The role

You will lead the billing team by managing workflows, task priorities, and workloads. You will oversee end-to-end billing operations, including recurring cycles and complex accounts, while supporting the Billing and Operations Manager.

What you will do

• Support the Billing and Operations Manager in delivering team priorities and operational objectives.
• Coach, mentor, and manage the billing team's day-to-day workflows, task priorities, and workloads.
• Conduct regular 1:1 meetings focused on performance, quarterly reviews, development, and growth.
• Lead team calls and meetings and drive operational execution.
• Oversee recurring billing cycles, complex or high-value accounts, and timely delivery of invoices.
• Manage the billing mailbox and enable tickets.
• Act as the primary contact for complex billing disputes, system errors, and customer queries.
• Support month-end activities, account reconciliations, and audit requirements.
• Serve as the main point of contact for internal and external auditors.
• Monitor team performance metrics and identify opportunities to automate or improve workflows.

Required qualifications

• 3+ years in billing, project accounting, or transactional finance.
• Hands-on experience with D365 F&O/Project Operations.
• Strong Excel skills.
• Experience with Time & Materials, fixed-price milestones, complex accounts, and multi-currency invoicing.
• Experience supervising or mentoring a finance team.
• Experience running 1:1s, managing workflows, and maintaining SLAs.
• Ability to support month-end reconciliations and audits.
• Ability to work effectively with Project Managers, Delivery Leads, and finance teams.
• Proactive and comfortable managing a high-volume mailbox and resolving complex billing issues.

Nice to have

• Exposure to AR, AP, credit control, or general ledger processes.
• Experience using Microsoft Copilot to streamline manual processes.

Benefits

• 5 weeks of annual leave.
• 5-Year Recharge benefit of 2 additional weeks of paid leave after 5 years continuous service.
• Hybrid working policy.
• Flexibility around taking unpaid leave.
• 3 Corporate Responsibility Days per year.
• Annual People Fund to support and manage wellbeing.
• Baringa Group Profit Share Scheme.

About the company

Baringa is a global consulting firm that partners with leaders to drive change and create value. The firm has over 2,000 people across the UK, Europe, North America, Asia and Australia.