Cascade Maverik: Customer Solutions Representative

The role

The Customer Solutions Representative acts as a strategic partner to customers, sales representatives, and internal business functions. This person manages the customer lifecycle, order execution, and proactive issue resolution to drive satisfaction and revenue growth.

What you will do

• Provide support to customers and sales teams through phone, email, and websites.
• Manage inquiries, orders, escalations, and operational challenges.
• Execute the order-to-cash process including order management and fulfillment.
• Gather and analyze customer requirements for order configuration and delivery.
• Partner with Sales, Supply Chain, Credit, Product Management, Warranty, and Distribution teams.
• Monitor customer accounts, open orders, and fulfillment risks.
• Monitor inventory availability and recommend product substitutions or upsell opportunities.
• Track product shipments from manufacturing through final delivery.
• Investigate customer claims, discrepancies, shortages, and disputes.
• Administer warranty claims and authorized stock return programs.

Required qualifications

• Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent combination of education and relevant experience.
• 2+ years of experience in sales, customer service, account management, order management, or related business functions.
• Strong understanding of order management, supply chain processes, inventory management, and customer lifecycle management.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to analyze business problems, evaluate alternatives, and implement solutions.
• Strong organizational skills.
• Customer-centric mindset.
• Resilience and professionalism when managing challenging customer situations.
• Ability to work overtime and travel as business needs require.

Nice to have

• Experience working within SAP or similar ERP platforms

Benefits

• Incentive plan
• 401(k) plan with employer match
• Paid parental leave
• Employee discount program on apparel and gear
• Casual & hybrid work environment

Before you apply

• We use AI-assisted tools during parts of our recruitment process.

About the company

Cascade Maverik aims to enrich life experiences through sports and develops innovative lacrosse equipment. The company values being a team that is always 'we' and never 'I'.