Bauer: Représentant(e) Commerce Électronique et Garantie/ E-Commerce & Warranty Representative

Canada Remote. Posted a month ago

The role

You will engage with English and French speaking consumers and retailers via calls, chats, and emails. You will handle e-commerce transactions, warranty claims, and replacement orders.

What you will do

Engage in consumer-facing conversation via calls, chats, and emails
Assist with e-commerce transactions
Process replacement orders
Process shortages and substitutions with follow-up
Investigate missing or lost packages with logistics and carriers
Manage warranty claims for consumers and retail partners
Handle escalations by engaging managers
Identify and process parts replacements and shipments
Maintain product and systems knowledge through internal training
Communicate with teammates and internal departments

Required qualifications

High school diploma
Strong verbal and written communication
Ability to adapt and multi-task in a fast-paced environment
Personal accountability
Ability to manage multiple mailboxes and applications
Self-driven and capable of being independent
Strong TEAM focus
Proficiency with Microsoft Outlook, Word, and Excel

Nice to have

Post-secondary college certificate or diploma
Knowledge of hockey products
Proficiency in Shopify or another e-commerce platform
Proficiency in Gladly or a similar CRM system
Familiarity with SAP or similar ERP software

Before you apply

Please provide your resume in French + English

About the company

Founded in 1927, Bauer Hockey developed the first skate. The company is a brand in the hockey industry.