Scheduling Manager, Home Care

The role

The Scheduling Manager grows the office caseload through relationship development and sales-minded outreach. This person acts as a connector between clients, families, referral sources, and field employees.

What you will do

• Build and grow the office caseload through relationship development and sales-minded outreach.
• Develop and maintain strong relationships with clients, families, referral sources, and nurses.
• Serve as a connector and troubleshooter between client needs and nurse staffing needs.
• Deliver exceptional client service by addressing concerns.
• Support nurses through communication, problem-solving, relationship management, and administrative guidance.
• Conduct desk-based marketing outreach and occasional in-person visits to referral offices.
• Learn and apply BAYADA’s marketing and business-development approach.
• Partner with office leadership and clinical team members.
• Provide recruiting support, including onboarding.
• Manage day-to-day activities primarily from the office using the Statewide system.

Required qualifications

• Experience leading, coaching, supervising, or managing people.
• Strong relationship-building, communication, organization, and follow-up skills.
• A positive, proactive approach and the confidence to address difficult conversations.
• The ability to remain calm and composed under pressure.
• Strong judgment and problem-solving skills in a fast-paced environment.
• Comfort balancing client service, employee support, marketing, staffing needs, and business priorities.
• Proficiency with computer systems and the ability to learn Statewide and other office technology.

Nice to have

• Experience in home care, healthcare, staffing, sales, customer service, operations, or a related field is helpful.
• Home care experience is preferred

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Paid holidays
• 401(k) with company match
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement
• Training, mentorship, and opportunities for professional growth

About the company

BAYADA Home Health Care is a provider grounded in compassion, excellence, and reliability. The company is celebrating 50 years of service.