Healthcare Client Services Coordinator

The role

You will support a small caseload of clients and help onboard field nurses. You will also maintain compliance, coordinate schedules, and support payroll and day-to-day service delivery.

What you will do

• Manage a small caseload and support day-to-day coordination of services for assigned clients
• Communicate with clients, families, field nurses, referral sources, and office partners
• Coordinate schedules and case coverage for assigned clients and field nurses
• Help process payroll accurately and on time for assigned cases and field employees
• Support field-nurse onboarding from offer acceptance through readiness to provide care
• Process onboarding paperwork, background-check documentation, clearances, health records, licenses, certifications, and other required compliance items
• Coordinate initial NHT and orientation activities for newly hired field nurses
• Track onboarding progress, outstanding documents, required training, and employee readiness
• Support compliance follow-up, credential tracking, file audits, and renewal requirements
• Maintain accurate client, employee, scheduling, payroll, and service records

Required qualifications

• High school diploma or equivalent
• Strong organization, attention to detail, follow-through, and time-management skills
• Ability to manage multiple client-service, onboarding, compliance, scheduling, and payroll priorities
• Strong written and verbal communication skills
• Proficiency with computers and the ability to learn scheduling, documentation, payroll, email, and reporting systems
• Ability to handle confidential client and employee information with discretion and professionalism
• Comfort working in a fast-paced office environment with frequent changes and time-sensitive requirements
• Commitment to accurate documentation, compliance, and a positive client and employee experience

Nice to have

• Experience with nurse onboarding, credentialing, compliance, orientation, or employee-file management
• Experience with scheduling, staffing, payroll, referrals, or coordinating healthcare services
• Experience supporting field nurses, clients, families, or clinical teams
• Familiarity with electronic medical records, HRIS, payroll, scheduling, or compliance-tracking systems
• Knowledge of the local community and service area

Benefits

• Weekly pay
• PTO
• Comprehensive benefits
• 401(k) match
• Medical, dental, and vision coverage
• Paid holidays, vacation, and sick time
• Employer-paid life insurance
• Employee Assistance Program
• Tuition reimbursement

About the company

BAYADA HOME HEALTH CARE is a mission-driven nonprofit organization. The company is celebrating 50 years of compassion, excellence, and reliability.