Bayada
Client Services Manager, Home Care
Williamsport, PA 17701 | 41.25302603 | -77.016057177. Posted a month ago
The role
You will coordinate client services and manage an assigned caseload. You will build community relationships and support office growth while partnering with Clinical Managers to support field employees.
What you will do
- Coordinate client services and address emergent scheduling needs.
- Manage and proactively grow an assigned caseload.
- Build lasting relationships with clients, referral sources, payors, and community organizations.
- Provide exceptional customer service while ensuring quality home care.
- Partner with Clinical Managers to provide support, supervision and guidance to field employees.
- Develop strong, collaborative relationships with office and field teams.
- Monitor and manage key business and operational metrics.
- Assist in maintaining compliance with company policies and quality standards.
- Support the overall growth and success of the office.
Required qualifications
- Demonstrated success achieving goals and taking on increasing responsibility.
- Strong computer skills, including electronic medical record experience.
- Excellent communication, interpersonal, and organizational skills.
- Ambition to grow and advance within BAYADA.
- Ability to manage multiple priorities in a fast-paced environment.
Nice to have
- Bachelor's degree
- Prior medical office, healthcare, or home care experience
- Previous supervisory or leadership experience
Benefits
- Weekly pay
- Paid holidays, vacation and sick leave
- Vision, dental and medical health plans
- Employer paid life insurance
- 401k with company match
- Direct deposit
- Employee assistance program
- Advancement opportunities
- Continued education opportunities
- Udemy courses, webinars, and more
- Discounts/perks and partnerships
- An Awards Weekend trip
About the company
BAYADA Home Health Care is a mission driven nonprofit organization focused around three core values of compassion, reliability, and excellence. It offers the stability of a national company with the culture of a family-owned business.