Client Services Manager, Home Care

The role

The Client Services Manager coordinates Assistive Care services for clients throughout Kauai. This office-based leader manages caseload growth, staffing, client relationships, and office operations.

What you will do

• Develop and grow the office caseload through relationship building and collaboration.
• Develop long-term relationships with clients and families.
• Handle incoming service inquiries and document referrals.
• Establish service agreements with clients and payors.
• Obtain insurance confirmation and service authorizations.
• Monitor client needs, service stability, and continuity of care.
• Coordinate client services and manage the caseload.
• Schedule field employees based on client needs and competency.
• Provide administrative supervision and support to field employees.
• Participate in recruitment, interviewing, and onboarding of field employees.

Required qualifications

• Bachelor’s degree or four-year college degree required or equivalent healthcare experience.
• Demonstrated record of strong interpersonal skills and effective relationship building.
• Demonstrated record of goal achievement and taking on increasing responsibility.
• Strong organizational skills and ability to manage multiple priorities.
• Sound judgment and ability to respond professionally to changing needs.
• Competence in basic computer skills.
• Ability to read, write, and effectively communicate in English.
• Ability to work in the office and travel throughout Kauai as needed.

Nice to have

• Prior supervisory experience
• Prior healthcare, home care, recruiting, staffing, customer service, or related experience

Before you apply

• Acceptable results on required pre-employment assessments and background checks.

About the company

BAYADA is a home health care provider celebrating 50 years of compassion, excellence, and reliability.