Client Care Manager

The role

The Client Services Manager coordinates services, builds relationships with clients and families, and supports field employees. This role involves managing a caseload and helping grow the office caseload.

What you will do

• Develop and manage a caseload of clients receiving assistive care services.
• Build strong, responsive relationships with clients, families, caregivers, referral sources, and community partners.
• Coordinate client services and schedules to promote continuity, reliability, and satisfaction.
• Recruit, onboard, and support field employees in partnership with the office team.
• Match clients and caregivers thoughtfully based on service needs, availability, skills, and preferences.
• Respond promptly and professionally to service concerns, staffing challenges, and client or family needs.
• Provide administrative supervision, guidance, and ongoing support to field employees.
• Participate in client intake, service planning, case management, and follow-up activities.
• Monitor caseload performance, service delivery, staffing, and key office metrics.
• Contribute to caseload growth through excellent service, reliable follow-through, and relationship building.

Required qualifications

• Strong communication, organization, time-management, and problem-solving skills.
• Ability to build rapport with clients, families, caregivers, referral sources, and colleagues.
• Ability to manage multiple priorities in a fast-paced office environment.
• Comfort using computers and learning scheduling, documentation, email, and reporting systems.
• Sound judgment, professionalism, responsiveness, and a commitment to keeping commitments.
• Genuine passion for helping people live safely at home with comfort, independence, and dignity.

Nice to have

• At least one year of experience in customer service, healthcare, home care, scheduling, staffing, case management, or a related field preferred.

Benefits

• Medical, dental, and vision insurance.
• Paid time off, including vacation, sick time, and holidays.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Tuition reimbursement.
• Opportunities for professional development and career growth.

Before you apply

• Employment is subject to applicable pre-employment screening and other requirements.

About the company

BAYADA Home Health Care is a mission-driven team that values compassion, excellence, reliability, collaboration, and continuous growth.