Client Services Manager, Pediatrics

The role

The Client Services Manager manages coordination of client services and emergent scheduling issues. This role involves managing a caseload, building relationships with referral sources, and partnering with Clinical Managers to support field employees.

What you will do

• Provide superior customer service and quality home care.
• Focus on managing coordination of client services and emergent scheduling issues.
• Manage Client Services Manager caseload while proactively growing it.
• Build lasting relationships with clients, referral sources, payors, and community organizations.
• Develop strong, communicative relationships with office and field teams.
• Maintain effective fiscal management of caseload by monitoring key metrics.
• Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
• Participate in client meet-and-greets.

Required qualifications

• Demonstrated record of successfully taking on increased responsibility and achieving goals.
• Strong communication skills with the ability to navigate challenging conversations professionally and effectively.
• Ability to thrive in a fast-paced, ever-changing environment.
• Strong computer skills including experience with electronic medical records.
• Excellent communication, organizational, and interpersonal skills.
• Desire to grow professionally and advance within a dynamic healthcare organization.

Nice to have

• Prior medical office, healthcare staffing, home care, customer service, or related experience
• 4-year college degree
• Prior supervisory or leadership experience

Benefits

• Weekly pay
• Paid holidays
• Vacation and sick leave
• Medical, dental and vision insurance
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee Assistance Program
• Extensive training, leadership development, and career growth opportunities

About the company

BAYADA Home Health Care is a nationally recognized, mission-driven organization. It is a family-founded organization providing home health care.