Client Services Manager, Home Care

The role

The Client Services Manager coordinates care and services for a caseload of clients. You will manage caregiver schedules, respond to service needs, and support start-of-care activity.

What you will do

• Manage daily and weekly schedules for clients and caregivers.
• Serve as a primary point of contact for clients and families.
• Partner with caregivers, clinical team members, and office leadership.
• Coordinate referrals, intakes, and start-of-care activity.
• Maintain accurate client and service documentation using office systems.
• Build and manage a caseload.
• Respond to last-minute changes, call-outs, and urgent staffing needs.
• Model BAYADA HOME HEALTH CARE's mission and values.

Required qualifications

• Strong customer service, communication, and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort learning and using scheduling, documentation, email, and reporting systems.
• Commitment to supporting clients, families, and field employees.

Nice to have

• Experience in home care, healthcare, staffing, customer service, or an office-based coordination role.
• Experience with scheduling, service coordination, referrals, or caseload management.
• Familiarity with Assistive Care or private-pay home care environments.

About the company

BAYADA Home Health Care is an accredited, regulated, certified, and licensed home health care provider celebrating 50 years of compassion, excellence, and reliability.