Home Care Client Services Manager

The role

The Client Services Manager will provide customer service and quality home care. This role focuses on managing coordination of client services, emergent scheduling issues, and caseload growth.

What you will do

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Required qualifications

• Bachelor degree is required
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skill

Nice to have

• Comparable experience staffing/scheduling at a home care agency preferred
• Prior supervisory experience a plus

Benefits

• Weekly Pay
• Medical, dental, vision, and more
• Advancement opportunities
• Eligibility for the Public Service Loan Forgiveness (PSLF) Program

About the company

BAYADA Home Health Care is a mission-driven nonprofit. The company is an accredited, regulated, certified, and licensed home health care provider.