Client Services Manager, Assistive Care

The role

The Client Services Manager / Scheduling Coordinator manages coordination of client services and emergent scheduling issues. This role involves managing a caseload, building relationships with clients and referral sources, and partnering with Clinical Managers to support field employees.

What you will do

• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of caseload by monitoring metrics
• Partner with Clinical Managers to provide supervision and support to field employees

Required qualifications

• Bachelor degree or Associate degree and relevant experience
• Demonstrated record of successfully taking on increased responsibility
• Ambition to grow and advance beyond current position
• Strong computer skills (electronic medical record)
• Excellent communication and interpersonal skills

Nice to have

• Prior medical office or home care experience
• Prior supervisory experience

Benefits

• Paid holidays, vacation and sick leave
• Vision, dental and medical health plans
• Employer paid life insurance
• 401k with company match
• Direct deposit
• Employee assistance program
• Tuition reimbursement

About the company

BAYADA Home Health Care is a home health care provider celebrating 50 years of compassion, excellence, and reliability.