Client Services Manager, Home Care

The role

The Client Services Manager supports clients and care teams in the Tucson Assistive Care office. You will coordinate in-home services, build relationships with clients and families, and support caregivers.

What you will do

• Coordinate client services and schedules, matching caregivers with client needs and availability.
• Respond to questions and service changes from clients, families, and caregivers.
• Build relationships with clients, referral partners, and community organizations.
• Support caregiver recruiting, onboarding, communication, recognition, and retention.
• Monitor service quality and follow up on concerns.
• Escalate clinical or safety matters to the appropriate team member.
• Maintain accurate records and assist with payroll, billing, authorizations, and other office operations.
• Work with office and clinical colleagues to improve service reliability and the client experience.

Required qualifications

• Bachelor's degree or equivalent experience
• Strong communication, organization, and relationship-building skills.
• Ability to manage competing priorities and respond calmly when schedules or needs change.
• Basic computer skills and willingness to learn new systems.
• Ability to work in an office setting and travel within the service area as needed.
• Ability to complete required background checks and pre-employment screening.

Nice to have

• Experience in healthcare, home care, staffing, recruiting, customer service, or a related field
• Supervisory experience

About the company

BAYADA is a home health care provider celebrating 50 years of compassion, excellence, and reliability.