Client Services Manager - Home Care

The role

The Client Services Manager coordinates client services and supports care teams. This role involves managing caseloads and building relationships with clients, families, and referral partners.

What you will do

• Provide customer service to clients, families, and community partners.
• Oversee client service needs and address scheduling and operational challenges.
• Manage assigned caseloads and identify opportunities to expand services.
• Develop partnerships with clients, families, referral sources, healthcare providers, and community organizations.
• Partner with clinical leadership and office team members.
• Track admissions, referrals, caseload performance, and other operational indicators.
• Provide guidance, communication, and support to caregivers and field staff.
• Contribute to the growth of the Williston office.

Required qualifications

• Demonstrated success in achieving goals and taking on increasing responsibility.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time-management, and problem-solving abilities.
• Proficiency with computer systems and electronic medical records (EMR).
• Ability to build positive relationships with clients, families, employees, and community partners.
• A desire to grow and advance within a healthcare or senior services organization.

Nice to have

• Bachelor's degree
• Prior home care, healthcare, senior living, or medical office experience
• Knowledge of Medicare and OASIS
• Previous leadership or supervisory experience

Benefits

• Medical, dental, and vision insurance
• Paid holidays
• Vacation and sick leave
• Employer-paid life insurance
• 401(k) with company match
• Employee Assistance Program
• Paid weekly through direct deposit

About the company

Vermont Senior Living is a provider of home care and senior living services. BAYADA is an accredited, regulated, certified, and licensed home health care provider.