Divisional Client Services Manager, Home Care

The role

The Divisional Client Services Manager supports and leads Client Services Managers and office teams across a multi-office territory. This role involves providing operational leadership, training, and support to ensure high-quality home care services.

What you will do

• Support and lead Client Services Managers and office teams across a multi-office territory
• Provide superior customer service and ensure delivery of high-quality home care services
• Cover and manage caseloads as needed throughout the division
• Partner with Directors and Division Leadership to identify priorities and support office objectives
• Provide training, coaching, and development for operational staff and Client Services Managers
• Share best practices and serve as a subject matter expert for key operational processes and technology platforms
• Support office recruiting initiatives and caregiver retention efforts
• Assist offices in developing and executing growth strategies to increase census and referrals
• Build and maintain relationships with clients, referral sources, and community partners
• Analyze and monitor operational and financial metrics to support office performance

Required qualifications

• Prior supervisory or leadership experience required
• Demonstrated record of achieving goals and taking on increasing responsibility
• Strong interpersonal, coaching, and communication skills
• Ability to influence and lead teams across multiple locations
• Strong organizational, problem-solving, and time-management skills
• Proficiency with Microsoft Office and technology-based systems
• Ability and willingness to travel regularly throughout the assigned territory

Nice to have

• Bachelor's degree
• Three or more years of successful caseload growth experience
• Home care, healthcare, staffing, recruiting, or related industry experience

Benefits

• Career advancement and leadership development opportunities
• Comprehensive training and ongoing professional development
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Paid Time Off and Paid Holidays
• Tuition Reimbursement
• 401(k) with Company Match
• Employer-Paid Life Insurance
• Employee Assistance Program

About the company

BAYADA Home Health Care is a home health care provider. The company is celebrating 50 years of compassion, excellence, and reliability.