Head of Customer Programs

The role

The Head of Customer Programs serves as the primary operational interface between the company and key accounts. You will ensure the execution of intellectual property programs from pre-sales through silicon success by holding cross-functional teams accountable.

What you will do

• Serve as the central point of contact for IP programs.
• Manage complex schedules, milestones, and deliverables.
• Lead recurring tracking meetings and hold functional engineering leaders accountable.
• Define and execute strategy for integrating Silicon IP into customer environments.
• Oversee the journey from proof-of-concept to production launch.
• Identify project risks and develop mitigation plans.
• Manage high-level customer escalations.
• Deliver regular progress reports, dashboards, and KPI scorecards to the CEO and senior leadership.
• Partner with Sales to support contract closures.
• Collaborate with Marketing to translate customer feedback into product roadmap improvements.

Required qualifications

• 7–10+ years in Technical Program Management within the semiconductor or IP licensing industry.
• Strong background in analog/digital SoC design flows, IP integration, and working with advanced process nodes (e.g., TSMC, Intel Foundry).
• Proven ability to lead multidisciplinary teams through influence in a fast-paced, matrixed environment.
• Bachelor’s degree in Electrical Engineering, Computer Science, or a related technical field.
• Based in the San Jose/Silicon Valley area.

Nice to have

• Master’s or MBA

Benefits

• Performance incentives
• Comprehensive medical, dental, and vision benefits
• 401(k) retirement plan
• Equity

About the company

Baya Systems is a fast-growing Series B semiconductor IP and software company delivering next-generation Network-on-Chip (NoC) and unified fabric platforms. They design and license disruptive intellectual property for use in semiconductor chips.