Senior Account Manager, Branded Promotional Merchandise

The role

The Senior Account Manager manages and grows complex client accounts and supports account strategy. This person leads high-impact merchandise programs and serves as a primary contact for clients.

What you will do

• Prepare and maintain strategic account plans using the OST model.
• Manage and grow assigned accounts to meet sales, margin, and profitability targets.
• Identify and advance upsell and cross-sell opportunities.
• Lead opportunity strategy, presentations, and pitches.
• Manage opportunities, tasks, and KPIs through Salesforce CRM.
• Serve as the primary day-to-day point of contact for assigned clients.
• Provide consultative guidance and creative merchandise recommendations.
• Lead end-to-end execution of complex promotional programs.
• Mentor Account Managers, Associate Account Managers, and coordinators.
• Maintain accurate account, contact, and opportunity data in Salesforce.

Required qualifications

• 4+ years of experience in sales, account management, or a client-facing role
• Proven ability to grow accounts through proactive client development and opportunity identification
• Experience generating new business and clients
• Proficiency in Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Experience with CRM systems

Nice to have

• branded merchandise experience
• Salesforce preferred

Benefits

• robust PTO
• vacation
• a paid volunteer day
• holidays
• summer Fridays
• medical, dental, vision, life, and AD&D insurance
• 401k
• tuition reimbursement
• mental health and financial wellness programs
• professional development opportunities
• Certain revenue-generating positions may be eligible for incentive compensation

Before you apply

• Must be 18 years or older to apply

About the company

BDA is a global Merchandise Agency. For more than four decades they have promoted a vibrant and welcoming culture.