Bdainc
Director of Client Services -Sales - Branded Promotional Merchandise
Waterloo, Ontario, Canada. Posted 2 months ago
The role
The Director, Client Services provides strategic direction and day-to-day leadership for enterprise and hybrid client accounts. You will lead a team of account managers to drive revenue growth and ensure high-quality delivery of branded merchandise solutions.
What you will do
- Collaborate with leadership to define account-specific growth strategies.
- Lead strategic planning sessions to develop marketing and brand engagement strategies.
- Analyze financial data, sales trends, and client performance.
- Serve as the sales leadership point of contact for enterprise accounts.
- Oversee the development and execution of Quarterly/Annual Business Reviews.
- Manage, mentor, and develop a team of Account Managers and support staff.
- Conduct regular 1:1s, team meetings, performance reviews, and coaching.
- Monitor team activity for Salesforce CRM compliance and accurate forecasting.
- Manage assigned P&L, budget targets, and OPEX controls.
- Handle client contract negotiation and execution management.
Required qualifications
- Bachelor’s degree in Business, Marketing, Communications, or related field.
- 10+ years of experience in enterprise sales, account management, or client services.
- 5+ years of direct team leadership and sales management experience.
- Proficient in Salesforce or similar CRM platforms.
- Strong Excel and PowerPoint skills.
- Exceptional communication, presentation, and negotiation skills.
- Financial acumen, including budgeting, forecasting, and margin analysis.
- Ability to manage multiple priorities in a fast-paced, client-focused environment.
- Willingness to travel approximately 50%.
Nice to have
- experience in the branded merchandise or promotional products industry
Benefits
- Certain revenue-generating positions may be eligible for incentive compensation.
Before you apply
- Must be 18 years or older to apply.
About the company
BDA is a global Merchandise Agency. For more than four decades they’ve promoted a vibrant and welcoming culture.