Account Manager - Branded Promotional Merchandise Industry

The role

You will manage and grow a portfolio of high-value enterprise and hybrid accounts within the branded merchandise industry. You will act as a strategic advisor to clients, drive revenue growth, and collaborate with internal teams to deliver creative merchandise solutions.

What you will do

• Prepare and maintain strategic account plans using the OST model.
• Own and exceed sales and margin goals.
• Identify new opportunities within existing accounts.
• Act as a trusted advisor to clients.
• Lead Quarterly Business Reviews and Account Business Reviews.
• Forecast revenue and contribute to long-term strategic planning.
• Manage opportunities and tasks through Salesforce CRM.
• Build and maintain strong relationships with client stakeholders.
• Ensure compliance with brand guidelines, contracts, and program standards.
• Coordinate and manage complex projects with internal teams.

Required qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• Proven track record of sales success and strategic account growth.
• Exceptional communication skills — written, verbal, and interpersonal.
• Highly detail-oriented with strong organizational and project management skills.
• Comfortable working independently and collaboratively in a fast-paced, dynamic environment.
• Strong judgment, professionalism, and ability to navigate sensitive client interactions.
• Proficient in Microsoft Office Suite.
• High level of curiosity, accountability, and a proactive, solution-oriented mindset.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.
• Willingness to travel approximately 50% of the time.

Nice to have

• 5+ years of experience in the branded merchandise/promotional products industry
• Salesforce experience

Benefits

• Robust PTO
• Vacation
• Paid volunteer day
• Holidays
• Summer Fridays
• Medical, dental, vision, life, and AD&D insurance
• 401k
• Tuition reimbursement
• Mental health and financial wellness programs
• Professional development opportunities
• Incentive compensation may be available for certain revenue-generating positions

Before you apply

• Must be 18 years or older to apply.

About the company

BDA is a global Merchandise Agency that has operated for more than four decades. The company describes itself as a family with a vibrant and welcoming culture.