Services Specialist

The role

The Services Specialist provides support to patients and customers throughout the sleep testing process. This role involves scheduling, troubleshooting, and documenting interactions to ensure a positive experience.

What you will do

• Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders.
• Schedule and coordinate patient testing and document appointments and study information.
• Make and monitor manual outbound calls to patients and customers.
• Monitor and complete test scheduling and monitor return calls.
• Provide patient support including equipment coverage, troubleshooting, and assistance before and after an overnight study.
• Answer patient and customer questions regarding services, scheduling, testing, and next steps.
• Take thorough and accurate notes documenting patient and customer interactions.
• Complete daily assigned tasks accurately and within established timeframes.
• Maintain accurate and organized records in accordance with company procedures and HIPAA requirements.
• Ensure the confidentiality and integrity of Protected Health Information (PHI).

Required qualifications

• 2+ years of experience in a customer service, patient services, healthcare, call center, scheduling, technical support, or other customer/patient-facing environment
• Experience communicating directly with patients or customers by phone
• Exceptional verbal and written communication skills
• Strong organizational skills and attention to detail
• Experience documenting patient or customer interactions accurately and maintaining detailed records
• Strong problem-solving and troubleshooting skills
• Ability to work independently in a remote environment
• Ability to handle confidential information and Protected Health Information (PHI) in accordance with HIPAA requirements
• Comfortable learning new technology, systems, and workflows
• Demonstrated reliability, accountability, and ownership

Nice to have

• Associate degree or equivalent experience

Benefits

• equity
• PTO
• other benefits

About the company

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. They offer an at-home EEG platform for clinical development of therapeutics for neurological, psychiatric, and sleep disorders.