Senior Clinical Implementation Manager (West)

The role

You will own the clinical and operational implementation of diagnostic solutions for assigned customers. You will guide sleep labs, health systems, and provider organizations from contract pre-signature through sustained daily use. You will also mentor peers and help shape the clinical implementation function.

What you will do

• Own end-to-end implementation execution for accounts including kickoff, planning, and milestone tracking.
• Provide virtual and on-site clinical support from pre-planning through post-launch troubleshooting.
• Build implementation plans accounting for clinical workflow, staffing, and administrative processes.
• Deliver training and demos to physicians, providers, technologists, and administrative staff.
• Track utilization, ordering patterns, and workflow adherence to ensure adoption.
• Diagnose root causes of low or inconsistent usage and drive corrective action.
• Partner with clinical and operational leaders to redesign workflows.
• Serve as the clinical operational point of contact through pre-sale and implementation.
• Act as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing.
• Partner with Regional Sales Managers on handoffs, QBRs, and renewal discussions.

Required qualifications

• Active RPSGT certification
• 8+ years of direct experience in sleep medicine, sleep lab operations, or home sleep apnea testing
• Demonstrated experience owning demos, customer implementations, clinical training, or go-live support in healthcare settings
• Experience delivering training and education to both clinical and administrative audiences
• Experience working cross-functionally with Sales, Customer Support, Marketing, and Product teams
• Demonstrated experience mentoring or coaching peers, and setting standards or best practices adopted beyond your own work
• Experience planning work across multiple quarters and multiple stakeholder groups
• Willingness to travel nationally (up to ~50-75%), including on-site go-live support
• Familiarity with CRM tools, enablement platforms, and project tracking tools
• US-based, anchored in the West territory

Nice to have

• Adoption-focused mindset
• Clinical workflow fluency
• Systems and operational thinking
• Independent judgment at scale
• A multiplier effect
• Comfort in a fast-paced environment
• Familiarity with CRM tools, enablement platforms, project tracking tools, and healthcare IT systems (EHR/EMR exposure a plus)
• Experience supporting SaMD or regulated medical device products
• Prior experience at an early- or growth-stage healthcare company
• Experience building a function's playbooks, templates, or training curricula from the ground up

Benefits

• Equity
• PTO
• Other benefits

About the company

Beacon Biosignals is transforming precision medicine for the brain, from clinical development to clinical care. They offer an at-home EEG platform for clinical development and are building a platform for precision diagnostics.