Director, Patient Services

The role

The Director, Patient Services will lead the development and execution of the patient services strategy for risto-cel. This role involves program design, operational planning, and launch readiness for sickle cell disease treatments.

What you will do

• Lead patient services for risto-cel, including program design, operational planning, launch readiness, and execution.
• Develop practical patient support and reimbursement solutions that support brand strategy and overcome access barriers.
• Partner with Brand, Account Management, Field Market Access, Patient Advocacy, and Patient Operations to execute the Patient Services strategy.
• Use data and analytics to monitor program performance, identify access and adherence barriers, evaluate cost and service trends, and recommend enhancements.
• Partner with Senior Director, Trade & Distribution to manage Hub and patient services programs.
• Ensure programs operate in alignment with applicable legal, regulatory, privacy, quality, pharmacovigilance, compliance, and internal policy requirements.

Required qualifications

• BS required
• 12+ years of progressive experience in the pharmaceutical or biotech industry
• 8+ years in Patient Services, including field and / or strategy roles
• Experience in developing billing & coding guides
• Experience in developing patient services strategies, including design of key program elements
• Experience in evaluating, researching, and securing OIG opinions and deep understanding of Anti-Kickback Statue regulations
• Skills in Treatment Center engagement, education, and training
• Buy & bill and rare disease experience required
• Experience working with cross-functional field teams
• Excellent communication, presentation, and negotiation skills
• Proficiency with CRM systems, PowerPoint, and Excel
• Willingness to travel approximately 25% of the time/as needed

Nice to have

• advanced degree preferred with 15+ years of relevant experience
• Experience in cell or gene therapy preferred

About the company

Beam Therapeutics is a biotechnology company committed to establishing the leading, fully integrated platform for precision genetic medicines. The company uses base editing technology to advance a diversified portfolio of base editing programs.