IT Support Analyst

The role

The IT Support Analyst provides desktop and end user support for office-based employees. This role involves troubleshooting hardware, software, network, and M365 issues while assisting with executive technology and event production.

What you will do

• Provide first-level and select second-level IT support for office-based employees
• Troubleshoot and configure hardware, software, network connectivity, printing, and M365 application issues
• Resolve tickets within established SLAs and document activity in the ITSM ticketing system
• Provide priority support to C-suite executives and visiting board members
• Assist with setup, operation, and breakdown of AV equipment for presentations and events
• Perform routine checks and preventive maintenance on conference room technology
• Image, configure, and deploy laptops, desktops, and peripherals
• Maintain accurate inventory records for endpoints and loaner devices
• Support account provisioning, password resets, MFA troubleshooting, and access requests
• Perform other duties and responsibilities as assigned

Required qualifications

• Bachelor's degree in Information Technology, Computer Science, or related discipline, or equivalent years of industry experience
• 3 years of hands-on IT support experience, including desktop support and end user troubleshooting
• Experience with Microsoft 365 applications and basic administration
• Experience with an ITSM ticketing system (ServiceNow, Jira Service Management, or equivalent)
• Microsoft 365 applications: Outlook, Teams, OneDrive, SharePoint
• Working knowledge of conference room technology and video conferencing, including Teams Rooms
• Basic networking: Wi-Fi troubleshooting, printer connectivity, VPN, and DNS resolution
• Professional, service-oriented presence when working with executives, board members, and external guests
• Takes ownership of assigned tasks and seeks guidance appropriately from senior team members
• Reliable follow-through: completes assigned work on time without needing reminders
• Clear documentation habits: writes accurate ticket notes and follows established procedures
• Frequent use of a computer keyboard and monitor for extended periods

Nice to have

• exposure to Entra ID and Intune
• Experience with conference room systems, video conferencing, or live event/AV support
• AV and webcasting experience
• Experience in a life sciences, biotech, or pharmaceutical company

Benefits

• Competitive health and wellness coverage
• Paid time off
• Public holidays
• Additional leave entitlements in accordance with local requirements
• Flexible work arrangements / hybrid schedule

About the company

Beeline Medicines is a clinical-stage biotechnology company focused on developing and delivering category-leading precision therapies to transform the lives of people living with autoimmune and inflammatory diseases.