Strategic Account Manager 3

The role

The Strategic Account Manager owns the full commercial relationship with complex and highly regulated financial institutions. This includes managing delivery outcomes, commercial performance, executive relationships, and long-term strategic growth for a portfolio of global banks, hedge funds, asset managers, and energy firms.

What you will do

• Assess account health and risk across commercial, operational, and relationship dimensions
• Design and execute QBRs and EBRs for all accounts
• Own all renewals across the portfolio including retention strategy, negotiation, and closing
• Forecast ARR churn risk and develop mitigation plans
• Drive inbound expansion deals independently
• Own the client-facing narrative when delivery issues arise
• Hold internal teams accountable through to confirmed resolution
• Manage complex, multi-workstream escalations

Required qualifications

• Enterprise compliance technology and unified controls frameworks knowledge
• Understanding of financial services regulatory environment
• Multi-stakeholder account management across regulated financial institutions
• Commercial lifecycle management for enterprise SaaS
• Escalation management and operational accountability

Benefits

• Fully covered health coverage for employee and family
• Generous time-off policy
• Flexible work schedule

Before you apply

• The process includes a practical work task simulation activity
• Use of AI tools or assistance during live interviews is strictly prohibited and results in immediate disqualification
• Interviews may be recorded for internal review purposes

About the company

Behavox organizes enterprise data into actionable information to protect and promote the business growth of multinational companies. Their data operating platform provides multilingual, AI/ML-based solutions for global enterprises.