Deputy Store Manager

The role

The Deputy Store Manager will support the Store Manager and help shape how the first Melbourne store operates from the ground up. You will manage store operations, lead the team, and handle customer interactions.

What you will do

• Shape how the store operates from the ground up
• Feed ideas and observations upward to influence decisions
• Manage the floor and numbers
• Navigate complex customer situations
• Train and support others
• Run the operational side of the store including stock processes, cash handling, and deliveries
• Run morning huddles and brief the team on priorities
• Review weekly performance numbers
• Process weekly deliveries
• Maintain floor displays

Required qualifications

• 3+ years retail supervisory experience
• Ability to handle escalated complaints and warranty queries
• Ability to train and support others
• Experience running the operational side of a store: stock processes, cash handling, deliveries
• Comfort with ambiguity and early-stage problems

About the company

Bellroy is a Certified B Corporation. This is the brand's first store in Melbourne.